THE IT HELP DESK WILL BE CLOSED ON 11/10 IN OBSERVANCE OF VETERANS DAY.
On January 5th, 2022, MiraCosta大学 launched the new OKTA Multi-Factor Authentication (MFA/2FA) 安全层. The MFA/2FA provides additional protection to secure our student’s 账户. Please follow these steps to Set up your Multi-Factor Authentication (MFA). If you need further assistance, you may contact the IT服务台.
The MiraCosta大学’s IT服务台 facilitates our students with the following services:
- Provide first contact technical support to our students who are experiencing issues with our campus online portals such as 冲浪, Canvas, Secure File Transfer Protocol (SFTP) Servers, Virtual Machine/Desktop (VMware), 无线网络等.
- Respond or redirect our students' requests regarding District Programs, policies, procedures and regulations.
- 提供基本的 administrative guidance 和程序 注册; matriculate; search, add, drop, and pay for classes; view books; purchase parking permits; view grades; order transcripts; etc.
- Troubleshooting logging complications such as onboarding and unlocking 账户, 密码重置, Office 365 and email等.
- Provide “How to” tutorials to support our online portals.
- 将请求路由到 respective departments 具体支持.
- Facilitate our students' requests via phone calls, emails, and Live Chat via the Spartan Chatbot located at the bottom of 你的屏幕..
